Company Policy

1. Warranty

All furniture sold by Outdoor Patio Emporium includes a limited three (3) year warranty on the structural integrity of aluminum frames and internal construction, covering defects in manufacturing and workmanship.

This warranty is strictly conditional upon the furniture being properly maintained through either:

• The Outdoor Patio Emporium Maintenance Program, or

• A qualified third-party maintenance provider that performs routine care in accordance with industry standards

The Company reserves the right to request documentation or proof of maintenance as a condition for evaluating and approving any warranty claim. Failure to provide such proof may result in denial of coverage.

Commercial umbrellas include a one (1) year limited manufacturer’s warranty.

Outdoor furniture is designed for exterior use; however, routine care, cleaning, and proper maintenance are required to preserve the product’s condition, performance, and longevity.

2. What Is Not Covered

This warranty does not cover:

• Normal wear and tear, including fading, discoloration, oxidation, or fabric shrinkage

• Damage resulting from misuse, neglect, improper handling, or accidents

• Damage caused by chemical exposure, including but not limited to cleaning agents, or other corrosive substances

• Mold, mildew, dirt accumulation, or deterioration resulting from lack of proper maintenance

• Failure to maintain the furniture in accordance with required maintenance standards

• Natural variations in color, texture, or finish

• Minor surface imperfections in aluminum that do not affect structural integrity

• Damage caused by severe weather conditions, including wind, storms, hurricanes, flooding, or other natural events

• Cosmetic conditions that do not impact the structural integrity or functional use of the product

Failure to follow recommended care and maintenance guidelines—including securing umbrellas and protecting cushions—shall void this warranty in its entirety.

3. Items Not Covered Under Warranty

The following items are expressly excluded from warranty coverage:

• Cushions Zippers or incidental tears

• Accent pillows and decorative accessories

Hanging chairs are covered by a limited ninety (90) day warranty only.

4. Inspection & Claims

All merchandise must be inspected at the time of delivery or pickup.

By accepting delivery or taking possession of merchandise, the customer acknowledges that the items are in good condition and free of visible defects, unless otherwise noted.

Any claim for defects in materials or workmanship must be:

• Reported at the time of delivery or pickup, and

• Submitted in writing within twenty-four (24) hours

Failure to provide notice within this timeframe shall constitute:

• Full acceptance of the merchandise, and

• A waiver of any warranty claim, to the fullest extent permitted by law

5. Warranty Resolution

In the event of a valid and approved warranty claim, Outdoor Patio Emporium shall, at its sole discretion, determine the appropriate remedy, which may include:

• Repair of the defective component

• Replacement of the merchandise (subject to availability)

• Refund of the purchase price only if repair or replacement is not available

Clearance, discounted, and floor sample items are sold as-is and are not eligible for warranty coverage.

6. Limitation of Liability

To the fullest extent permitted by applicable law:

• Outdoor Patio Emporium shall not be liable for any indirect, incidental, or consequential damages, including but not limited to property damage, loss of use, inconvenience, or loss of revenue

• The Company’s total liability shall not exceed the original purchase price of the merchandise

• Any implied warranties, including merchantability or fitness for a particular purpose, are limited to the duration of the express warranty stated above, unless otherwise required by law